FAQ
Shipping, Returns & Order Support – Harrison & Ivy California
Shipping Times
We offer direct fulfillment through trusted supplier partners to maintain quality and competitive pricing.
📦 Estimated delivery time: 5–10 business days
(Monday–Friday, excluding holidays)
During periods of high demand, delivery may take slightly longer.
Where Is My Order?
Once your order has shipped, you’ll receive an order update with tracking information.
If your package has not arrived within the estimated timeframe, please contact us:
Our team will gladly review your shipment status.
Returns & Exchanges
You have 30 days from delivery to request a return.
To begin a return, contact us at:
Please include:
- Full name
- Order number (example: #0000)
- Reason for return
We will provide full return instructions.
Return Costs
Return shipping costs are the responsibility of the customer.
Costs depend on the shipping carrier selected.
Return Conditions
Returned items must be:
- Unused
- In perfect condition
- With original tags attached
- In original packaging
Payment Methods
We accept secure payments through:
- Visa
- Mastercard
- American Express
- PayPal
- Shop Pay
- Apple Pay
All transactions are processed through secure encrypted systems.
Order Confirmation
Didn’t receive your confirmation email?
Contact us:
We’ll assist you as quickly as possible.
Order Cancellations
To request an order cancellation, contact us as soon as possible:
Please include:
- Full name
- Order number
- Reason for request
We will do our best to accommodate your request whenever possible.