Refund Policy
Return & Shipping Policy – Harrison & Ivy California
Important Information
Please read our return policy carefully before placing an order.
By completing a purchase, you agree to the terms below.
Returns
Return Window
You may request a return within 30 days of receiving your order.
After 30 days, we are unable to offer refunds or exchanges.
Return Conditions
To be eligible for a return, items must be:
- Unused
- In original condition
- In original packaging
- With tags attached (if applicable)
Items showing signs of wear may not qualify for a refund.
Non-Returnable Items
For hygiene reasons, certain items cannot be returned, including:
- Undergarments
- Intimate apparel
- Hosiery
- Selected personal care products
Return Process
To initiate a return, contact us at:
Please include:
- Order number
- Reason for return
- Photos (if item arrived damaged)
- Your contact information
Return instructions will be provided after approval.
Refunds
Once your return is received and inspected, we will notify you by email regarding approval or rejection.
If approved, refunds are issued to the original payment method within 5–10 business days.
Delayed Refunds
If you have not received your refund after 10 business days:
- Check your bank account
- Contact your payment provider
- Contact us at:
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
We recommend using a trackable shipping service.
Standard return shipping costs may vary.
Damaged or Incorrect Orders
If you receive:
- A damaged item
- The wrong product
We will send a replacement at no additional cost.
If an issue occurs again, a full refund may be issued.
Order Cancellations
Due to automated processing, orders may not be canceled once submitted.
If you need assistance, contact us immediately.
Shipping Policy
Processing Time
Orders are typically processed within 1–3 business days.
Orders placed on weekends or holidays may require additional processing time.
Estimated Delivery
Average delivery time:
📦 5–10 business days
In rare cases, delivery may take up to 20 business days due to:
- High order volume
- Carrier delays
- Seasonal demand
- Global logistics disruptions
Free Shipping
We offer free shipping on all U.S. orders.
No minimum purchase required.
How To Place an Order
Shopping with Harrison & Ivy is simple:
- Add your items to cart
- Proceed to checkout
- Enter shipping details
- Complete payment
- Receive order confirmation
Accepted Payment Methods
We securely accept:
- Visa
- Mastercard
- American Express
- PayPal
- Shop Pay
- Apple Pay
All payments are protected using SSL encryption.
Expedited Shipping
Need faster delivery?
Contact us for available expedited options:
Pricing
All prices shown are in U.S. Dollars (USD).
Shipping is free.
Taxes may be calculated at checkout where applicable.
Questions
For questions about returns or shipping: